1. Service and Delivery Process

How do we start working on my project? Once you approve our personalized quote and complete the initial 50% payment, the process officially begins. We will guide you via email on how to provide your project details and technical files to start the 3D modeling phase.

Do I need to install any additional programs or software? No. Our service operates entirely on our high-end infrastructure. The entire process—from sharing your initial sketches to receiving the final cinematic renders—is managed via email, WhatsApp for support, and secure cloud download links.

How will I receive the final visualization files? After you approve the final watermarked drafts and the remaining 50% payment is confirmed, we will send a secure high-speed download link to your email. This link will contain all your high-resolution assets (2K/4K renders or videos).

What if my source files (CAD/3D models) are too large to send? No problem. For large-scale projects, we provide access to a dedicated cloud folder or you can use services like WeTransfer or Dropbox. We are equipped to handle heavy technical files without compromising data integrity.

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2. Quotes and Project Scope

If I need an additional render after the project is finished, what should I do? Each quote covers a specific set of deliverables. If you need extra views or a new video after the project is closed, simply contact us. we will provide a “Project Add-on” quote to expand your assets without starting from scratch.

Can I modify the scope of my project once it has started? Yes. If you need to upgrade your project (e.g., adding a walkthrough video to a still-render project), contact us immediately. We will adjust the final invoice to reflect the new scope. Please note that major structural changes to the 3D model after initial approval may incur additional fees.

How can I get an invoice for my project? We issue professional invoices for every payment (Initial and Final). Once your payment is confirmed, we will send the PDF invoice directly to your email for your records.

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3. Security, Support, and Payments

What payment methods do you accept and is it secure? We use industry-standard platforms (such as Stripe or Wise) to handle international transactions in USD. Your financial data is encrypted and handled exclusively by these providers; RENDERIES never stores your credit card information.

What support options are available during the process? You will have direct access to our team. We provide day-to-day support via WhatsApp for quick updates and Email for formal approvals and technical file exchanges. Our team is active Monday–Friday, responding to all global inquiries within a few business hours.

What is the refund policy? The initial 50% deposit is non-refundable as it covers the startup and production costs of your project. If you are not satisfied with the technical quality of the drafts, we offer 3 rounds of revisions to ensure the final result meets the standards agreed upon in your quote.

What happens if I need to pause my project? If you need to put your project on hold, please notify us. We will store your progress for up to 30 days. After this period, the project may be subject to a reactivation fee to bring it back into our production schedule.