1. Service and Delivery Process

• What happens immediately after purchasing a plan?
  • You will receive a confirmation email with the initial steps and a secure link. You will need to follow the instructions to upload your files and provide the necessary information to begin the process.
• Do I need to install any additional programs or software?
  • No. The service operates on our infrastructure. The entire process, from file submission to downloading the final result, is managed via email and cloud links.
• How will I receive the final render or visualization files?
  • Once the render is complete and approved, we will send a secure download link (to the cloud) to your email so you can get your high-resolution files.
• What if my source files are too large to send?
  • We will provide you with specific instructions and a secure, optimized upload method to transfer your large project files directly to our team.

2. Purchases and Modifications

• If I need another render or visualization, do I have to buy a new plan?
  • Yes. Each purchase is a one-time, project-based service. If you wish to start a new project, you will need to purchase the plan that best suits your new needs.
• Can I modify or change the plan I purchased?
  • Yes, it is possible to request a change of service (upgradethedowngradeIf we haven’t started working on your project yet, you should contact Customer Support as soon as possible to discuss the change.
• How can I get an invoice for my purchase?
  • Your invoice is available for direct download in the Payment History section of your user panel, immediately after the charge has been processed.

3. Security, Support and Refunds

• Is it safe to enter my credit card details on the payment page?
  • Yes, your security is our priority. We use standard payment gateways and data encryption (SSL). We never store or have access to your financial information; this is handled exclusively by the gateway provider.
• What support options are included in my plan?
  • All plans include technical support via chat and email during company business hours.PremiumThey include priority support for a faster response.
• How can I request a refund if I’m not satisfied with the service?
  • To activate our refund policy (if applicable to your case), you must contact our support team directly. They will guide you through the review process according to our terms and conditions.
• What happens if the connection is interrupted during payment?
  • If the connection fails or you don’t receive a confirmation email within 5 minutes, do not attempt to pay again. Contact our support team immediately with the time of your payment attempt so we can verify the transaction and activate your order.